Am I insane?

Some days truely make me question my powers of communication.

I just had the following conversation with a travel agent:

TA: I was wondering what your admin fee is on the ticket so I can do a refund.
Minice: The fee is dependant on the fare paid. What are the ticket numbers so I can check.
TA: Ticket numbers are xxxxxxxxxxxxxxx
Minice: Both the fares are refundable at no additional cost.
TA: So would I charge a admin fee or not?
Minice: No we don't have any additional admin fees.
TA: So I would refund the full ticket with no extra costs?
Minice: Yes, you can refund with no additional costs.

For gods sake lady! How much more clearly can I say it?!??
Its for freeeeeeee! Don't question it, just do it!